Nicholas Bloom, Luis Garicano, John Van Reenen, Raffaella Sadun, 04 December 2013

The profound impact of the ICT revolution on the job market have been widely studied, but the effects of different types of technology can be heterogeneous and even contradictory. This column presents evidence that technologies providing access to stored data tend to empower front line workers, while communicative technologies put more power in the hands of managers.

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