Jorge Padilla, Joe Perkins, Salvatore Piccolo, 22 October 2020

Alleged market abuse by technology firms with large bases of loyal customers has become a pressing policy concern. This column argues that significant consumer harm can result from the attempts of these ‘gatekeeper platforms’ to gain revenue from their installed bases of platform users at the expense of third-party firms offering complementary services. The authors suggest possible ways forward for competition authorities currently considering new regulation of digital markets.

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