Basil Halperin, Ben Ho, Ian Muir, John List, 02 October 2019

Even economies built on market capitalism are built on relationships. And when trust within relationships fray, apologies can help to restore them. This column describes the first large-scale apology experiment done in the field. Using the Uber platform to better understand the costs of apologising, the study asked why and in what cases apologies helped restore relationships. It finds that apologies can indeed work but are sometimes costly.

Katre Eljas-Taal, Neil Kay, Lucas Porsch, Katarina Svatikova, 12 October 2018

Collaborative platforms have quickly penetrated several services sectors. Statistics on the development of the collaborative economy are essential for appropriate policy responses but there are few available. This column presents a simple methodology for estimating the economic size of the collaborative economy, which is also relevant for the platform economy.

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